Grievance Redressal & Escalation Matrix
Hashprime is committed to swift, transparent, and fair resolution of all customer, vendor, and stakeholder concerns.
Level 1: Customer Support Desk
SLA: 24 - 48 HoursFor general inquiries, service updates, billing clarifications, or operational issues with ongoing contracts.
Email: support@hashprime.in | Phone: +91 91500 81022
Level 2: Compliance & Operations Officer
SLA: 3 - 5 Business DaysIf your issue remains unresolved after Level 1 or relates to contractual disputes, compliance verification, or statutory inquiries.
Attn: Nodal Compliance Desk
Email: compliance@hashprime.in (or support@hashprime.in with subject "COMPLIANCE ESCALATION")
Level 3: Executive Management Desk
SLA: 7 Business DaysFinal escalation to the Managing Director and Legal Counsel for formal arbitration or enterprise-level review.
Address for Formal Postal Communication:
Office of the Managing Director, Hashprime Groups
No.4/21, Ananthakudi Road, Anna Salai, Mappadukai, Mayiladuthurai, Nagapattinam, Tamil Nadu – 609003